Neemo ("Neemo," "we," "us") is operated by Global Computers & Networks ("GCN"). This Privacy Policy explains how we collect, use, and protect information when you use the Neemo mobile app and neemoapp.com. Neemo is designed for families: adults create and share personalized story and song videos, and children watch them. We take the privacy of every family member — especially children — seriously.
1. Information We Collect
- Account information: the name and email address you provide when you create an account. We do not collect phone numbers.
- User-generated content: the photos, video recordings, and audio recordings you create in the app — for example, recording yourself reading a story or singing a song. Face-tracking for filters and effects uses Neemo’s own in-house technology and runs entirely on your device; face-tracking data is never transmitted to or stored on our servers, and no third-party SDK receives it. Finished recordings are uploaded to our servers only to deliver them to the private family group you choose.
- Usage and device data: device type, operating-system version, app version, and crash logs. We use Firebase Analytics and Firebase Crashlytics for aggregated usage and crash reporting; this data is not used for advertising.
- We do NOT collect precise location, your contacts, or advertising identifiers.
2. Children's Privacy (COPPA)
- Neemo is intended to be set up and managed by adults (parents, grandparents, and other family members). Children never create their own accounts — adults create and manage all accounts.
- We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. The content children view is created and shared by their own family members within a private family group.
- Neemo contains no third-party advertising and no external links accessible to children.
- If you believe a child has provided us personal information without parental consent, contact hello@neemoapp.com and we will delete it promptly.
3. How We Use Information
We use information to provide the service (delivering your recordings to your family group), to maintain and improve the app, to provide support, and to send you service-related emails. We do not sell personal information, and we do not use it for third-party advertising.
4. Sharing
Recordings are shared only with the family members you choose within your private group — they are never shared with third parties, never made public, and never used for advertising. Service providers who help us operate the app — Amazon Web Services (AWS) for cloud hosting and storage, and Firebase (Analytics and Crashlytics) for aggregated analytics and crash reporting — process data on our behalf under contractual obligations. We may disclose information if required by law.
5. Data Retention
Recordings and account data are kept while your account is active. When you delete content or your account, it is removed from our systems within 30 days, except where retention is required by law. See our Delete Your Account & Data page for how to delete.
6. Security
Data is encrypted in transit and at rest, and access is limited to your private family group. We use reasonable administrative and technical safeguards to protect your information.
7. Your Rights
You may access, correct, or delete your data at any time — contact hello@neemoapp.com. Depending on where you live, you may have additional rights: California residents have rights under the CCPA, and users in the EEA and UK have rights under the GDPR, including the rights to access, correct, delete, and port your data. We honor these requests as required by law.
8. Changes
We may update this policy from time to time. When we do, we will post the updated version here with a new "Last updated" date.
9. Contact
Global Computers & Networks — hello@neemoapp.com. Mailing address: [GCN business mailing address — pending].